Support
How can we help?
Something not working, a question about the app, or an idea for Ingrid? Write to us — we’re happy to help.
Email us
Email is the best way to reach us. We’ll get back to you as soon as we can.
Write an email
Or copy the address: support@ingrid.health
What helps us help you
- What you were trying to do, and what happened instead
- Which phone you use and its software version
- A screenshot, if you have one
- The email address of your Ingrid account, if you write from a different one
Please only share health details if we need them to answer your question.
Your account and data
- Delete your account: in the app under Profile → “Delete Account”.
- Manage your consents: in the app under Profile → Consents.
- Get a copy of your data or make another privacy request: privacy@ingrid.health
Medical questions
Our support team can’t give medical advice or assess symptoms or results. Please take medical questions to your doctor.
In an emergency, call 112. In Germany, the out-of-hours medical service is available at 116 117.